Inform - Educate - Advocate

PCA exists to inform, educate, and advocate on behalf of the Chiropractor and patient. PCA advocates conservative care first as a verified strategy for safe and cost-effective health care for Pennsylvanians.

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Spinal Chat with PCA

The PCA Podcast Each episode brings you insights, conversations, and practical guidance to help chiropractors strengthen their practice, elevate patient care, and thrive in today’s evolving healthcare landscape. Tune in, stay informed, and be part of the movement advancing chiropractic in Pennsylvania.

Spinal Chat with The PCA

Welcome to Spinal Chat, the official podcast of the Pennsylvania Chiropractic Association. Each episode brings you insights, conversations, and practical guidance to help chiropractors strengthen their practice, elevate patient care, and thrive in today’s evolving healthcare landscape. Tune in, stay informed, and be part of the movement advancing chiropractic in Pennsylvania.

PCA Strategic BusinessMember Spotlight: North Payment Processing with Ryan Moss

In this PCA Strategic Business Member Spotlight, Mike Barba of the Pennsylvania Chiropractic Association interviews Ryan Moss, Senior Director of Enterprise Sales at North, a payment processing company vetted by PCA to help chiropractors understand and reduce credit card processing costs. North, in payment processing since 1992, specializes in medical merchants, owns its in-house processing platform, and emphasizes dedicated service, integrations with practice management software, and a user-friendly portal for statements, deposits, and transaction visibility. The discussion highlights how hidden “junk fees,” padded interchange, and unclear statements can drive effective rates to 4–5%, while understanding total fees divided by monthly volume helps identify overpaying; North aims for transparent pricing and offers options including traditional pricing and a dual pricing “Edge” program that can pass acceptance costs to patients. Members are encouraged to review agreements, watch for long-term contracts and cancellation fees, and contact Moss for statement-based comparisons; using PCA partners also supports PCA advocacy and education, with a portion of transactions benefiting the association.

00:00 Member Spotlight Intro

00:57 Meet Mike and North

02:09 What North Does

03:11 Why Switch Processors

04:33 Technology and Service

05:49 Hidden Fees Explained

07:18 Reading Your Statement

10:15 Payment Options for Clinics

11:19 Training and Support

12:47 Comparing Providers

15:23 Contracts to Avoid

17:18 How to Get Started

18:21 Partnering Supports PCA

18:54 Final Pitch and Wrap

21:15 Key Takeaways Outro

Contact North, Ryan Moss

Senior Director, Enterprise Sales

P: 818-825-7500

E: ryan.moss@north.com

PCA Website: https://pennchiro.org/

PCA Email: pca@pennchiro.org

Created and produced by Mike Barba for the Pennsylvania Chiropractic Association. AI-assisted tools were used in the production of this content. Final content was reviewed and approved by PCA.